Customer Service Specialist In Medical Assistance (German & Spanish Speaker)

Do you like to be in contact with people from all around the world?
Are you excited to join an international team and expand your knowledge in case management? Barcelona sounds like a city that you could see yourself living in?

Great, then check out our clients new offer as Customer Service Specialist in Medical Assistance!
Your responsibilities and impact as Customer Service Specialist in Medical Assistance will be: Being the first point of contact for members and clients in need who had an accident, breakdown or illness when travelling abroad
Offering remote assistance
Providing information over the phone
Taking care of the members and insured clients in need
Responding to incoming calls
Advising and informing members and clients
Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
Supporting and collaborating in the medical cost containment process
Taking an active role in Back Office activities
Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)
Skills, qualifications and interests you need to succeed in this role: You possess full working proficiency in Spanish and German
You speak English fluently
You are able to keep calm in any situation
You bring willingness to work in flexible shifts (public holidays, weekends)
You enjoy the contact with people, have strong communication skills and empathy
You feel comfortable and confident in conflict resolution
You are a team-player and demonstrate good organizational skills
You are open to improving your skills in continuous training opportunities
You have an interest in continuous learning as well as in understanding medical issues and communicating them clearly
What's in it for you? Permanent contract
Service hours from 07-23h (rotative shifts), Mon - Sun
23.000 € gross per year (including bonuses for shifts and transport)
Restaurant voucher in value of approximately €1155 yearly
Bonuses based on Performance
Shift supplements for weekends and public holidays
Structured and paid training for the duration of a couple of weeks
Varied activity, ongoing training and development
Employee events (2 times per year)
A bunch of great and diverse colleagues
Eventual possibility to participate in the Smart-working / Home-Office Concept
Pleasant and modern work environment
A team with team spirit and appreciation
Start date: 20/03/23
Your future company: Do you want to join a growing, multinational team with an important mission? An interesting and varied job is waiting for you in an international Service Center in Barcelona.
Our client is an international company providing medical and roadside assistance to their members and customers when traveling abroad. The members and customers are mainly German speakers. Our client is looking for support in their Hub in Barcelona as soon as possible.

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