Customer Service Specialist - German Speaker (Spain Remote)

Join us on our exciting journey!Position PurposeWe are looking for a Customer Service Professional with experience maintaining databases in German to join our multicultural team with more than 54 different nationalities.If you want to play a key role in a multicultural, dynamic, and committed fun team, this is a great opportunity.Essential FunctionsUpdate reference databases with new products and changes in the German countries' markets, ensuring quality of the data: Classify products, standardize and group data following the company hierarchies and business rules.Identify required changes to the existing reference file.Work together with local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.Identify and resolve routine exceptions and issues.Perform quality control of maintained data and apply corrections as required.Maintain documentation of processes and procedures.Skills & Other Requirements:High level of German and mandatory high-level English.Valuable experience maintaining and updating databases.High school graduate or equivalent.Highly organized with experience working accurately to tight deadlines.Excellent and professional communication skills (telephone and email).Experience working for multinational corporations is an advantage.We invite you to join IQVIARecognized by Great Place to Work as the third best company to work for in Spain (March 2020).FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020).Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism, and integrity.IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List which recognizes the world's best service providers across a range of industries.IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender, or other #J-18808-Ljbffr