.Your wellbeing matters. Join a company that cares.GET TO KNOW USWellhub (formerly Gympass) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.*Big news: Gympass is now Wellhub!We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.THE OPPORTUNITYWe are hiring a Customer Experience Agent for our German and English markets to join our international Customer Experience team based in Madrid, Spain!In this role you will be joining the European CX team, providing top-notch support to our users and gym partners in German and UK. This role is key to leveraging Wellhub user experience. You will be in charge of answering questions and managing handover requests as well as its commitment to delivering an excellent service. You will also be responsible for categorizing each interaction with our customers so that we can understand what improvements should be made or changed in the process in order to consistently achieve service excellence. This is a great opportunity to join a multicultural team and work at one of the fastest-growing companies in the world.YOUR IMPACTIdentify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction; Manage customer communications and reply to requests by email and chat; Provide accurate,valid, and complete information by using the right methods/tools, as well as communication procedures, guidelines, and policies; Take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution; Build sustainablerelationships and trust with customers through empathy and open and interactive communication; Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases; Achieve personal/team targets; Collaborate closely with multiple departments to support all processes and operations (sales, financial, admin ...); Take the extra mile to engage customers!Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues