Ofertas de empleo Customer Service Specialist - French speaker ID: 100162
Publicada: 21.10.2024. Actual hasta: 19.11.2024 Un poco sobre la empresa UKIO Especializados en el alquiler mensual de apartamentos, Ukio se enfoca en pisos de diseño con un servicio de alta calidad. Alquilamos apartamentos de 1 a 11 meses en Barcelona, Madrid, Lisboa y Berlín.
Customer Service Specialist - French speaker, Barcelona Salario: a convenir
Descripción de la oferta We are looking for a Guest Experience Specialist for Tier 2 to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience. Your excellent communication skills and your fluency in English, French and Spanish will be vital in raising the bar on Ukio's service standards.
Join our team as a Guest Experience Specialist and be an integral part of creating exceptional stays for our guests in our extensive apartment portfolio across Europe. Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry.
Responsibilities Manage complex guest requests and organize visits, replacements, and repairs. Act as a liaison between customers and internal departments (technical support, product development, sales). Communicate customer feedback and issues to relevant departments for product and service improvements. Maintain professional and approachable communication via phone, email, and WhatsApp chat. Provide updates to guests on the status of their requests. Display empathy towards guests. Escalate unresolved cases to Tier 3. Explain complex technical issues to non-technical customers. About you Professional fluency in English, French and Spanish (both spoken and written). Any additional language will be a plus. Previous experience in hospitality, customer service, or a similar guest-facing role. Strong communication, problem-solving skills, professionalism, attention to detail and unwavering dedication to customer satisfaction. Familiarity in using computer software for booking, communication, ticket management and record-keeping. Knowledge on Zendesk and Hubspot usage will be a plus. Typically Monday to Friday, 9 AM to 6 PM, but available to work Monday to Sunday on rotating shifts, 4 PM to 1 AM. Comfortable performing in a start-up environment. Ukio's life benefits Private Health Insurance with ALAN. Flexible retribution with Payflow. Team buildings and office events. Transportation card (transportation coverage for roles that have traveling needed for their work tasks according to the internal policy). Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn! An amazing internal culture and no dress code! International working environment with many different nationalities! Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it's a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution. We look forward to receiving your application!
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