Role OverviewAs a Customer Services and Invoicing Specialist, you will be interacting with customers via phone and email to ensure a consistent and first-class customer experience.
You will also be responsible for processing invoices, verifying pricing to contracts, and calculating market-based pricing components.
This is a collaborative position that requires networking with Key Account Managers, Supply Chain, Health Assurance, and Finance, in Spain, the UK, and across Europe.
The business has implemented Microsoft Dynamics 365, and you need to be able to implement processes within D365.
You will report to the Customer Services Manager based in the Sant Cugat Office - Barcelona.
You WillSupport and ensure efficient process adjustments/credits to customer accounts.Coordinate and process customer orders (in D365) working closely with Supply Chain and Transport.Work closely with the Invoicing Team to ensure the correct pricing and billing is applied to all transactions as well as invoicing in accordance with agreed processes.Enhance customer satisfaction by responding to customer inquiries and complaints.Monitor weekly shipments to ensure invoicing of all direct and indirect sales.Work closely with the commercial team and finance to ensure royalty numbers and payments are received in a timely manner.Prepare monthly reports for all direct/indirect sales, semen, and royalties and support with month-end processes.Track, record, and report the status of customer royalty reports and generation of invoices.Manage customer accounts receivables, collections, and complete new customer credit investigations.Ensure operational compliance with all PIC business policies, procedures, and regulations.RequirementsDemonstrated sales, invoicing, accounting, and customer service experience.Experience with Microsoft D365 is required.Experience in creating opportunities by providing customer solutions.Must be customer-focused and a team player.Must be flexible and adaptable and have the ability to work in a fast-paced dynamic environment.Ability to multitask and demonstrate the ability to effectively organize and prioritize work.Ability to analyze and solve problems in an empowered, self-directed/managed work environment.Computer literacy is essential, including the ability to operate efficiently in MS Word and MS Excel software.Strong communication skills.Multilingual – Spanish and English are essential, and preferably German and Italian.Business OverviewGenus is an agricultural biotechnology pioneer.
We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange.
Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing.
We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
Pig Improvement Company (PIC) currently supplies over 70% of the world's top pork producers.
We directly employ people in 18 countries worldwide and our products are available in more than 50 countries across the globe.
We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.
Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world. Our Values Collaborate as One TeamCreate Value for CustomersInnovate with PurposeNever stop improvingDEI Genus is a place where you can be yourself and be part of a growing global team.
We have a culture of respect, openness, and fairness for all.
Whatever your background, your role, or your area of work, you will have the chance to thrive in an environment that inspires, challenges, and supports you to succeed.
Equal Employment OpportunitiesGenus is an equal opportunity employer.
In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates.
Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud WarningGenus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process.
If you have any questions about your individual application, please contact the Genus Talent Acquisition team at ******.
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