Customer Service Specialist

What you´ll do
Together with the Centre of Excellence and the Shared Service Centre, orchestrate the management of customer orders, from entry to invoicing.Manage the interaction and coordination of customer response with professionalism and proactivity.Administering consignment stocks held by customers.Liaise with the Centre of Excellence or Logistics Coordinator to organise express transport for urgent deliveries to customers, in compliance with internal validation rules.Record customer complaints in SAP.Providing back-up for team members in the event of absence and managing the department's telephone hotline.
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