Ofertas de empleo Customer Service SpecialistPublicada: 22.11.2024. Actual hasta: 06.12.2024 Customer Service Specialist, BarcelonaSalario: a convenir
Descripción de la ofertaAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.
Ukio's mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere.
Role | We are looking for a Guest Experience Specialist for Tier 1 to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience. Your excellent communication skills and your fluency in English and Spanish will be vital in raising the bar on Ukio's service standards.
Responsibilities |
Receive and respond to guest communications via phone, chat, and email in a professional manner.Answer basic questions regarding apartments, reservations, and services.Organize cleaning requests and minor repair requests.Perform basic troubleshooting for issues with apartment appliances, requesting photos or videos as necessary.Escalate complicated repair requests to Tier 2 level team.About you |
Professional fluency in English and Spanish (both spoken and written). Any additional language will be a plus.Previous experience in hospitality, customer service, or a similar guest-facing role.Strong communication, problem-solving skills, professionalism, attention to detail, and unwavering dedication to customer satisfaction.Familiarity in using computer software for booking, communication, ticket management, and record-keeping. Knowledge of Zendesk and Hubspot usage will be a plus.Typically Monday to Friday, 9 AM to 6 PM, but available to work Monday to Sunday on rotating shifts, 4 PM to 1 AM.Comfortable performing in a start-up environment.Ukio's life benefits |
Private Health Insurance with ALAN.Flexible retribution with Payflow.UKIO Anniversary gift.Team buildings and office events.Transportation card (transportation coverage for roles that have traveling needed for their work tasks according to the internal policy).Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn!An amazing internal culture and no dress code!International working environment with many different nationalities!Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it's a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We look forward to receiving your application!
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