About Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. Founded in Barcelona, we have expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we aim to spread to the rest of Europe and later to include other continents.Ukio's mission is to empower individuals to live where they want, when they want. We disrupt the traditional residential real estate market by providing fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle around finding a rental with no long-term contracts, security deposits, broker fees, or moving/buying furniture, giving choice and flexibility to allow people to plant their roots anywhere.Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to build our team, establish ourselves in our current markets, and expand into multiple new markets. We are currently ranked in the top 10 startups in Spain by LinkedIn, and we have successfully raised a Series A investment round of €27 million to help propel our growth throughout Western Europe.Our culture | We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join us. In true startup fashion, we embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who thrive in dynamic environments and take on and build projects from scratch.Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?Role | We are looking for a Guest Experience Specialist to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience. Your excellent communication skills and fluency in English and Spanish will be vital in raising the bar on Ukio's service standards.Join our team as a Guest Experience Specialist and be an integral part of creating exceptional stays for our guests in our extensive apartment portfolio across Europe. Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry.Responsibilities | Manage complex guest requests and organize visits, replacements, and repairs.Act as a liaison between customers and internal departments (technical support, product development, sales).Communicate customer feedback and issues to relevant departments for product and service improvements.Maintain professional and approachable communication via phone, email, and WhatsApp chat.Provide updates to guests on the status of their requests.Display empathy towards guests.Escalate unresolved cases.Explain complex technical issues to non-technical customers.About you | Professional fluency in English and Spanish (both spoken and written). Any additional language will be a plus.Previous experience in hospitality, customer service, or a similar guest-facing role.Strong communication, problem-solving skills, professionalism, attention to detail, and unwavering dedication to customer satisfaction.Familiarity with computer software for booking, communication, ticket management, and record-keeping. Knowledge of Zendesk and Hubspot will be a plus.Typically Monday to Friday, 9 AM to 6 PM, but available to work Monday to Sunday on rotating shifts, 4 PM to 1 AM.Comfortable performing in a startup environment.Ukio's life benefits | Private Health Insurance with ALAN.Flexible retribution with Payflow.UKIO Anniversary gift.Team buildings and office events.Transportation card (coverage for roles that require travel according to internal policy).Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn!An amazing internal culture and no dress code!International working environment with many different nationalities!Ukio's culture promotes and values each individual's contribution. Diversity and inclusion are important to us, and we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution.We look forward to receiving your application!
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