Customer Service Specialist page is loaded Customer Service Specialist Apply locations ES - Alicante time type Full time posted on Posted 28 Days Ago job requisition id R-42200 En Aliaxis Iberia buscamos un/a Customer Service Specialist en la zona de Alicante.
Si tienes experiencia en el sector industrial y te gusta el trato directo con los clientes, envíanos tu CV y un breve mensaje de porque te interesa la posición.
Ofrecemos un ambiente de trabajo dinámico, formando parte de una empresa en crecimiento.
Job Purpose
The Customer Service Specialist is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers inquiries. End to end process from ordering to re-ordering.
Accurately processes customer transactions such as orders, quotes or aftersales-returns with a strong focus on service excellence.Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.Provides information regarding availability of in-stock and out-of-stock itemsResearches and expedites customer orders.Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.Assigned tickets to different team membersBe the point of contact for the rest of the team members to help/guide them solve requirementsMonitor current processes and update/improve them together with the Team LeaderHigh level of knowledge in the CS systemsKey Responsabilities
Ordering Assigned the orders to the rest of the team
Execute complex orders when needed
Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed
Responsible for the entire Order to cash process, reception and integration in our ERP system following our company internal quality procedures
Handling of emergency orders
Track orders and deliveries and attend to possible incidents
Keep our customers informed about backorders in collaboration with our demand planners and our warehouse
Sales SupportDefine process improvements and understand the department process flow for better efficiency and enhanced quality of service
Help the team members to understand and follow the new improvements
After SalesRespond to all enquiries in a timely and accurate manner & escalate difficulty as defined
Maintain effective and proactive communication with customer/carriers and warehouse
Investigate escalated claims, o
btains appropriate data, and assembles appropriate information and facts regarding claims
Bring best solution for the customer and for the company
Education: Business - related subject
Working experience: 3-8 years Customer Service
Languages & Proficiency: Spanish - Proficient, English - Basic.
Technical Skills&Experience
Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS
Microsoft Office, especially high level in Excel. Other tools of analysis will be appreciated.
SAP experience in an order processing.
Experience documenting workflows
Competencies
Customer orientationCritical thinker and problem-solving skillsGood time-management skillsAnalytical skillsAccuracyCredibilityTeam working skillsSelf-MotivationKey Contacts
Internal
Customer Service Team Leaders / ManagerKAMMarketing teamCommercial ExcellenceSales DirectorsFinance DepartmentSCLogisticsWarehouse External - Sales Force
- Sales Representatives
- Customers different segments
- Carriers
- Forwarders
Working Conditions Hybrid; home office and officeNo physical load is required.Travel He/She will only travel if needed for training About usOur purpose is to provide solutions to global water challenges and accelerate the transition to clean energy. As a world leader in solutions, we build healthier and more sustainable cities, with smarter and more efficient agriculture and infrastructure, improving the quality of life around the world.
EMEA (Europe, Middle East and Africa) is the second largest division within Aliaxis based on revenue and size. We are a customer focused, innovative provider of safe and sustainable solutions for our customers' needs in building, infrastructure, and industry segments.
Our manufacturing, supply-chain and distribution centers reach across Europe, they also provide services and support to the Middle East and Africa to fulfill customer expectations. Aliaxis EMEA is the company behind the iconic and trusted brands such as Nicoll, Jimten, Friatec and FIP, as well as many others.
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