.At BASF | Nunhems, it is our ambition to make healthy eating enjoyable and sustainable. Together and in collaboration with partners we are eager to improve our vegetable varieties and solutions for our customers, the vegetable value chain and consumers worldwide. To further develop and grow this ambition we are looking for a Customer Service Specialist Spain, located at our location in Almeria.Your jobAs a Customer Service Specialist, you are responsible for the administrative processing and coordination of sales orders. Responsible for efficient internal and external order execution and effective communication, which results in timely seed delivery to customers. You will build strong long-term customer relationships and maximize the customer experience, by showing you are a reliable and trusted partner.To this end, you have frequent contact with relevant customers, sales representatives and various internal departments such as Supply Chain, Warehousing, Processing and Finance.In collaboration with sales representatives, you actively provide commercial support to the relevant markets or customers in Spain. Maximizing the customer experience by being a trusted advisor for your customers and stakeholders.Responsible for order fulfillment and allocate the right product to the customer's order according to the SLA (Service Level Agreement) and confirm order delivery date (track & trace) for sales orders. Manage all orders into the ERP system and Salesforce.Conduct forecast checks and actively provide information when orders cannot be completed. Collaborate with stakeholders to determine potential substitutes.Get access into demand planning and make changes according to recommendations and coordinate shortages & surplus, implement the needed seeds coverage percentage.Ensure customers are well informed of their orders and follow up on requests and questions.Obtain and share knowledge of country specific procedures and legal requirements, be the SPOC (Single Point of Contact) for a crop to your stakeholders and maintain Customer Master data.Follow-up on return orders and communication with regional Supply Planner and QA.Support the complaint handling process and collaborate with Sales and Management to ensure the timely closure of complaints. Evaluate and analyze customer complaints and returns, using set procedures and periodically review KPI's and give proper follow up for your area of responsibility.Reception, revision, and examination of rebate agreements to verify their compliance with the established rules and formal requirements before registration in the system.Your TeamYou will be part of our Customer Service Team in Spain which consists of 5 FTE. This team is the customer support department for different crops within Spain. Together with the team you will take care of customer orders, interact and provide updates to sales representatives and other departments. In this role you report to the Team Lead Customer Service
