Description
Experience the power of a game-changing career! Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Sales Representative on our team, you will:
Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsFast and effective reply to inbound queriesMake outbound calls when necessary to solve issues with customers and different internal business unitsCreate quotes and follow up with cross selling/up selling with a proactive and service attitudeEnsure personal knowledge of the Store portfolio and Post sales processes are maintainedInitiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient, and customer centric approach.Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
Are bilingual or proficient in Swedish and fluent in EnglishHave a minimum of 1 year relevant experienceHave strong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc)Are customer driven with motivation to work in salesAre achievement and target orientedHave IT knowledge and technical understandingHave a strong personal interest & curiosity in IT products and applicationsHave real capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave exceptional customer facing and customer care skillsDon't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply.
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