Customer Service & Sales Representative (Nordic | (Mvx967)

Energy Nordic is hiring a full-time Customer Service agent with a Spanish contract. We are seeking a highly motivated and organised individual to join our busy team. Excellent organisation and communication skills are a must, alongside the ability to work together in a team. We support you with all the necessary training and support, along with opportunities for growth in other positions within the company.
RequirementsExperience in customer service is an advantageFluent English is a must - written and verbalOther languages are a great advantage, specifically German, Spanish, or Scandinavian languagesEager to learn with excellent communication skillsAbility to work in a team in a busy environmentResponsibilitiesManage large amounts of incoming phone callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersOur ambition is big. We want to transform the energy industry in Spain, and we need great people to make that happen.
We want to hear from youIf you want to be part of an exciting and expanding national company with no limit to growth and in a great working environment, send us a CV and a bit of information about yourself today!

#J-18808-Ljbffr