As a Customer Service Sales Representative on our team, you will:Take incoming customer and boutique calls and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Ensure contractual SLA is maintained.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Have a proficient or bilingual level of Italian and advanced level of English.Have a minimum of 1-year relevant experience in fashion retail or retail.Have knowledge of sales techniques (up-/cross-selling, objection handling, etc).Are customer-driven, motivated to work in sales, and opportunistic in creating sales leads.Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs.Have exceptional customer-facing and customer-care skills.Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:Full-time 39 hours/week eventual contract: rotative Monday to Friday 09:00 - 18:00.Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.Experience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer.We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1537026#J-18808-Ljbffr