Customer Service Sales Representative High Tech Industry (M,F) Dutch (O-271)

Tasks: Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests.Handle outbound calls when necessary to solve issues with customers and different internal business units.Quote creation and follow up with cross selling / up selling and a proactive and service attitude.Ensure personal knowledge of the Store portfolio and Post sales processes are maintained.Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations.Skills: Have a proficient or bilingual level of Dutch and are advanced in English.Have, minimum, 1-year relevant experience.Have strong communication, customer facing and customer care skills.Have knowledge of sales techniques (up-/cross-selling, objection handling, etc).Are achievement and target oriented, customer driven and motivated to work in sales.Have IT knowledge and technical understanding.Have real capability to listen to customers.Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs.Benefits: Full time 39 hours/week permanent contract: Monday to Friday, from 09.00 to 18.00.Base salary of 20,000 euros per annum + up to 2,000 euros in bonus per annum.Great office location in Barcelona.Friends hunting (referral) bonus.Full paid training about the company and the project you will be working on.Career development program and specialized courses.
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