David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Service Sales Representative for their office in Valencia.
You will be trained and constantly guided by your managers and your team.
You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
Position:Customer Service Sales Representative
Location:Valencia, Spain
Employment type:Full-time
Remuneration:Base salary + bonus.
DUTIES AND RESPONSIBILITIES:Make outbound calls when necessary to solve issues with customers and different internal business units.Create quotes and follow up with cross-selling/up-selling with a proactive and service attitude.Ensure personal knowledge of the store portfolio and post-sales processes are maintained.Initiate & manage customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high-quality, efficient and customer-centric approach.REQUIREMENTS:Proficient in German and fluent in English.Minimum of 1 year relevant experience.Strong communication skills.Knowledge of sales techniques (up-/cross-selling, objection handling, etc).Customer-driven with motivation to work in sales.Achievement and target-oriented.Some IT knowledge and technical understanding.Real capability to listen to customers.Effective qualification skills to ensure a comprehensive understanding of customer needs.Exceptional customer-facing and customer care skills.OFFER:Full-time 39 hours/week contract: Monday to Friday from 8:30 to 17:30.Remuneration above the market average.Indefinite contract.Guidance and support to reach your full potential.International and vibrant team.Great office location in Valencia.Referral bonus.Fully paid training about the company and the project you will be working on.
#J-18808-Ljbffr