Experience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Sales Representative in Valencia (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.What you will do in this roleMainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests.Handle outbound calls when necessary to solve issues with customers and different internal business units.Quote creation and follow up with cross selling / up selling and a proactive and service attitude.Ensure personal knowledge of the Store portfolio and Post sales processes are maintained.Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations.Your qualificationsProficient or bilingual level of German and advanced in English.Minimum 1-year relevant experience.Strong communication, customer-facing, and customer care skills.Knowledge of sales techniques (up-/cross-selling, objection handling, etc).Achievement and target-oriented, customer-driven, and motivated to work in sales.IT knowledge and technical understanding.Real capability to listen to customers.Effective qualification skills to ensure a comprehensive understanding of customer needs.What's in it for youIn this role, we offer benefits that help support your unique lifestyle:Full-time 39 hours/week permanent contract: Monday to Friday, from 08.30 to 17.30.Salary: 20,000 euros gross/year up to 2,000 euros gross/year.Great office location in Barcelona.Friends hunting (referral) bonus.Full paid training about the company and the project you will be working on.Career development program and specialized courses.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.#J-18808-Ljbffr
