.Do you like to be in contact with people from all around the world?Are you excited to join an international team and expand your knowledge in the Sales area?Valencia sounds like a city that you could see yourself living in?Amazing, then check out our clients new positions as Customer Service & Sales Representative!Your responsabilities and impact as a Customer Service & Sales Representative:Handle and close incoming inbound consumer calls to achieve quarterly quotaRespond fast and effectively to inbound emailsMake outbound calls for orders or to solve issuesQuote creation and follow upUpselling/cross-sellingMaximize the success of Online Store promotions and campaignsPersonal knowledge of the portfolio and stock availabilityCross language communicationHandle customer post sales requestsSolve status queriesInitiate & manage post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approachSkills, qualifications and interests you need to succeed in the role:You have a native level of German and are fluent in EnglishYou have excellent communication skills - both written and oralYou have knowledge of certain sales techniques (up-/cross-selling, objection handling, etc)You are interested to work in Sales and have a real capability to listen to customersYou are pro-active, self-starter and motivated by targetsYou have IT knowledge, technical understanding and are curious in IT products and applicationsYou have a minimum of one year relevant experienceWhat's in it for you?Permanent full-time contract 39h/week OR part-time contract 20h/ weekMo-Fr, 8:30 am - 5:30 pm OR 1:30 pm-5:30 pmSalary: 20.000 € gross/year – up to 2.000€ gross/year bonus OR 10.000 € gross/ year + 1000€ gross/ year bonusCompensation model based on performance and regular performance incentivesTraining on the market, continuous learning programsPersonal and professional development and growth opportunitiesWorking in a multicultural and international environment with a dynamic and young teamWhat you should expect from living in Valencia?A cosmopolitan city with a modern look and a rich historyColourful Fallas fiestas serving tradition and fun at the same timeSunny and warm weather that you will enjoy all year longA delicious gastronomic culture including famous paellaBeautiful surroundings of nature and beachesUp-and-coming start-up paradiseYour Future Company2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are working now together with. They became one of the biggest international customer experience solution providers with more than 75
