Customer Service Sales Representative - German - (Bu-222)

Customer Service Sales Representative Responsibilities:Outbound calls when necessary to solve issues with already bought productsQuote creation and follow upEnsuring personal knowledge of the Store portfolio and post-sales processes are maintainedInitiate & manage customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests, and escalations using multiple tools, such as CRM & Order-Status Suite with a high quality, efficient and customer-centric approachWe offer:Full time (39 hours/week) and a long-term contractSchedule: Monday to Friday from 8:30 - 17:30Salary: 19.500 euros gross/year + up to 2.000 euros gross/year in bonusStart date: ImmediateHolidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)Requirements:Native level of German + Fluent in EnglishStrong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc.)Customer driven and motivation to work in salesAchievement and target orientedIT knowledge and technical understandingMinimum of 1 year relevant experienceReal capability to listen to customersAbility to conduct effective qualification skills to ensure a comprehensive understanding of customer needsExceptional customer facing and customer care skills
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