Job Title: Customer Service Sales Representative (French-Speaking) - On-site HS03Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.What you will do in this roleMainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsFast and effective reply to inbound queriesMake outbound calls when necessary to solve issues with customers and different internal business unitsCreate quotes and follow up with cross selling/up selling and a proactive service attitudeEnsure personal knowledge of the Store portfolio and Post sales processes are maintainedInitiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer-centric approach.Your qualificationsAre bilingual or proficient in French and fluent in EnglishHave a minimum of 1 year relevant experienceHave strong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc.)Are customer driven and motivated to work in salesAre achievement and target orientedHave IT knowledge and technical understandingHave a strong personal interest & curiosity in IT products and applicationsHave the capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave exceptional customer facing and customer care skillsWhat's in it for youFull time 39 hours/week permanent contract: 9:00 to 18:00Base salary 19,000 euros per annum + up to 2,000 euros in bonus per annumGreat office location in BarcelonaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Location: ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements: English, French (Required)Time Type: Full time
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