.Job Title: Customer Service Sales Representative (French-Speaking) - On-site HS03 Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech. What you will do in this role Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests Fast and effective reply to inbound queries Make outbound calls when necessary to solve issues with customers and different internal business units Create quotes and follow up with cross selling/up selling and a proactive service attitude Ensure personal knowledge of the Store portfolio and Post sales processes are maintained Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer-centric approach. Your qualifications Are bilingual or proficient in French and fluent in English Have a minimum of 1 year relevant experience Have strong communication skills Knowledge of sales techniques (up-/cross-selling, objection handling, etc.) Are customer driven and motivated to work in sales Are achievement and target oriented Have IT knowledge and technical understanding Have a strong personal interest & curiosity in IT products and applications Have the capability to listen to customers Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs Have exceptional customer facing and customer care skills What's in it for you Full time 39 hours/week permanent contract: 9:00 to 18:00 Base salary 19,000 euros per annum + up to 2,000 euros in bonus per annum Great office location in Barcelona Friends hunting (referral) bonus Full paid training about the company and the project you will be working on Career development program and specialized courses Experience the best version of you! At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment