Experience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.What you will do in this roleAs a Customer Service Sales Representative on our team, you will:Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsFast and effective reply to inbound queriesMake outbound calls when necessary to solve issues with customers and different internal business unitsCreate quote and follow up with cross selling / up selling and a proactive and service attitudeEnsuring personal knowledge of the Store portfolio and Post sales process are maintainedInitiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are bilingual or proficient in xxx and fluent in EnglishHave minimum of 1 year relevant experienceHave strong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc)Are customer driven and motivated to work in salesAre achievement and target orientedHave IT knowledge and technical understandingHave strong personal interest & curiosity in IT products and applicationsHave Real capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave Exceptional customer facing and customer care skillsWhat's in it for youIn this role, we offer benefits that help support your unique lifestyle:Full time 39 hours/week permanent contract: 9:00 to 18:00Salary 19 000 euros gross/year + up to 2 000 euros gross/year in bonusGreat office location in BarcelonaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
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