Customer Service Sales Representative (English) AM03Salario: de 18.400 euros brutos/año + hasta 2.400 euros brutos/año en bonificación
Publicada: 15.11.2024.
Actual hasta: 05.12.2024 Descripción de la oferta Experience the power of a game-changing career Are you looking for what's next?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On Site), you will be part of our team of game-changers who are powering the brands of the future in fashion.
What you will do in this role Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor.
Follow all the processes and procedures of the project.Understand and comply with administrative duties.Your qualifications Proficient or bilingual in English with an advanced level of Spanish.Customer care skills - ability to listen to and understand the customers' needs.Sales experience.Ability to take ownership of, and progress calls to resolution or to escalate calls to resolution.Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office.If you feel you don't check every box, we encourage you to apply anyway.
We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you Full-time 39 hours/week Seasonal contract: Monday to Friday 9h 18h.Good location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs.Concentrix is an equal opportunity employer We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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