Energy Nordic is hiring a full-time Customer Service agent with a Spanish contract. We are seeking a highly motivated and organised individual to join our busy team. Excellent organisation and communication skills are a must, alongside the ability to work together in a team. We support you with all the necessary training and support, along with opportunities for growth in other positions within the company. Requirements Experience in customer service is an advantage Fluent English is a must - written and verbal Other languages are a great advantage, specifically German, Spanish, or Scandinavian languages Eager to learn with excellent communication skills Ability to work in a team in a busy environment Responsibilities Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Our ambition is big. We want to transform the energy industry in Spain, and we need great people to make that happen. We want to hear from you If you want to be part of an exciting and expanding national company with no limit to growth and in a great working environment, send us a CV and a bit of information about yourself today! #J-18808-Ljbffr