Experience the power of a game-changing career! Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Sales Representative on our team, you will:
Take incoming customer calls from boutiques and shops and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Ensure contractual SLA is maintained. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
Have a proficient or bilingual level of Dutch, and advanced level of English.Have a minimum of 1-year relevant experience in fashion retail or retail.Have knowledge of sales techniques (up-/cross-selling, objection handling, etc).Are Customer Driven, motivated to work in sales, and opportunistic in creating sales leads.Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs.Have exceptional customer-facing and customer-care skills.Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office. Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
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