Experience the power of a game-changing career
Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
What you will do in this role
Take incoming customer and from boutiques and shops calls and solve users' demands
Log call details onto call management systems and provide response and resolution within SLA
Maintain service and product knowledge and expertise associated with applications specific to individual customers
Ensure contractual SLA is maintained
Your qualifications
Have a proficient or bilingual level of Dutch, and advanced level of English
Have minimum of 1-year relevant experience in fashion retail or retail
Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Have exceptional customer-facing and customer-care skills
Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office
What's in it for you
Full-time 39 hours/week temporary contract: rotative Monday to Saturday 8:00 - 19:00
Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus
Central location in Barcelona
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
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