The Offer
Competitive salary package and bonus system
Discount on Gym and Language courses
2 to 3 weeks of paid training
39 working hours per week, Monday to Friday from 08:30 - 17:30
Possibilities to grow inside the company
The Job
Your daily work will include tasks like these:
Handle and close inbound calls (Consumer) to achieve quarterly quotaFast and effective response to inbound emailsOutbound calls when necessary to recover (web-)orders or convert quotes to orders or solve issues with already bought productsMaximize Store revenue by upselling/cross-selling to increase order value and AOVAwareness of Online Store promotions and campaigns to maximize their successEnsuring personal knowledge of the portfolio is maintainedCross-language backup if neededAnswer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc.)Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with high quality, efficient and customer-centric approach.The Profile
You speak and write Dutch at a native level and you are fluent in English (B2).
Experience in customer support and technology.
You have a good understanding and level of computer handling skills.
Excellent problem solving skills with the capability of research and identification of the right information.
You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.
The Employer
Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world.
From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.
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