Customer Service & Sales Representative (Dutch Speaker) | [Gb895]

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.

The RoleYour daily work will include tasks like these:
Assist glasses buyers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well).Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits.Use cheat sheets, guides and protocols provided during the training.Ensure customer satisfaction and provide professional customer support.Identify when the issue should be re-assigned to another department.Collaborate with other agents or teams in case of more complex cases.Document each action taken in a CRM system in detail. Ideal ProfileYou speak and write Dutch at a native level and you are fluent in English (B2).Experience in customer support and technology.You have a good understanding and level of computer handling skills.Excellent problem-solving skills with the capability of research and identification of the right information.You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough. What's on Offer?Competitive salary package and bonus system.Discount on Gym and Language courses.2 to 3 weeks of paid training.39 working hours per week, Monday to Friday from 08:30 - 17:30.Possibilities to grow inside the company.
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