Experience the power of a game-changing career
Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.
Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role As a Customer Service Sales Representative in our team, you will:
Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
Handle outbound calls when necessary to solve issues with customers and different internal business units
Quote creation and follow up with cross selling / up selling and a proactive and service attitude
Ensure personal knowledge of the Store portfolio and Post sales process's are maintained
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations
Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Have a proficient or bilingual level of Dutch & English & French
Have, minimum, 1-year relevant experience
Have strong communication, customer facing and customer care skills
Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
Are achievement and target oriented, customer driven and motivated to work in sales
Have IT knowledge and technical understanding
Have real capability to listen to customers
Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
Full Time 39 hours/week, indefinite contract: Monday to Friday, from 9:00- 18:00
Salary: 20.000 euros gross/year and up to 2000 euros gross/year
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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