Customer Service & Sales Representative - Belgian | [Lp-485]

Location: Barcelona, Spain
Language: Dutch
Description: We are looking for a Dutch Customer Service & Sales Representative for one of our clients, a leading company in new technologies.
Responsibilities:Handle and close inbound calls (Consumer) to achieve quarterly quota.Make outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products.Quote creation and follow up.Maximize Store revenue by upselling/cross-selling to increase order value and AOV.Maintain awareness of Online Store promotions and campaigns to maximize their success.Ensure personal knowledge of the portfolio is maintained.Manage stock availability.Provide cross-language backup if needed.Answer and deal with customer post-sales requests (Logistics, queries, refunds, exchanges, delivery, etc.).Solve status queries.Initiate & manage customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high-quality, efficient, and customer-centric approach.We offer:Full-time (39 hours/week) from Monday to Friday and long-term contract.Schedule: From 09:00 to 18:00.Salary: 20,000 Euros gross/year + up to 2,000 Euros gross/year.Regular and permanent incentives.Specific compensation model based on overachievement.Start date: Immediate.Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked).Requirements:Dutch native level speaker; fluent in English and French (Belgium is a plus).Strong communication skills.Knowledge of sales techniques (up-/cross-selling, objection handling, etc.).Customer-driven and motivated to work in sales.Achievement and target-oriented.IT knowledge and technical understanding.Minimum of 1 year relevant experience.Real capability to listen to customers.Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs.Exceptional customer-facing and customer care skills.
#J-18808-Ljbffr