Customer Service Representatives (Research/Survey) | S-647

Position OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking Customer Service Representatives (Research/Survey) with excellent communication and customer service skills. The right candidate for this role will be reliable and dedicated to ensuring accurate and reliable results. This role is responsible for making IB/OB calls to potential customers and conducting surveys to gather data and insights that will help our clients make informed business decisions.Key ResponsibilitiesConduct outbound calls to survey participants, following a predefined script and questionnaire to gather accurate and relevant information.Collect information about client demographics, preferences, wants, and purchasing habits in order to identify potential markets and factors influencing product demand.Compile, record, and encode information from interviews and surveys.Create and assess data collection methods and procedures, such as surveys, opinion polls, and questionnaires, or help organize the acquisition of existing data.Explain the survey's aims and processes to interviewees.Identify and rectify inconsistencies in the interviewees' responses.Identify and report any issues with acquiring accurate data.Build sustainable relationships and engage customers by taking the extra mile.Be flexible and willing to work on a changing schedule, including weekends, based on the operational needs of the project.Handle sensitive and confidential participant information with utmost discretion and comply with data protection regulations.Candidate QualificationsAll positive, driven, and confident applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Experienced Call Center Agent: Previous experience working in a call center environment is required, preferably in a customer service role.Excellent English communication skills: Possess exceptional verbal and written English language skills, enabling effective communication with participants and clients.Good reading comprehension: Ability to understand and interpret survey scripts, questionnaires, and participant responses accurately.
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