.Pampanga, PHJOB TYPEFull-TimePosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking Customer Service Representatives (Research/Survey) with excellent communication and customer service skills. The right candidate for this role will be reliable and dedicated to ensuring accurate and reliable results. This role is responsible for making IB/OB calls to potential customers and conducting surveys to gather data and insights that will help our clients make informed business decisions. The job involves conducting telephone surveys or interviews, presenting objectives and methods to respondents, collating and documenting findings and data from interviews and surveys. This position is an on-site consultant role that will last for 5 months, with the possibility of renewal.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESKey ResponsibilitiesConduct outbound calls to survey participants, following a predefined script and questionnaire to gather accurate and relevant informationCollect information about client demographics, preferences, wants, and purchasing habits in order to identify potential markets and factors influencing product demandCompile, record, and encode information from interviews and surveysCreate and assess data collection methods and procedures, such as surveys, opinion polls, and questionnaires, or help organize the acquisition of existing dataExplain the survey's aims and processes to intervieweesIdentify and rectify inconsistencies in the interviewees' responsesIdentify and report any issues with acquiring accurate dataBuild sustainable relationships and engage customers by taking the extra mileBe flexible and willing to work on a changing schedule, including weekends, based on the operational needs of the project.Handle sensitive and confidential participant information with utmost discretion and comply with data protection regulations.Attend to additional tasks related to the positionCandidate QualificationsWONDER IF YOU ARE A GOOD FIT?All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.Experienced Call Center Agent: Previous experience working in a call center environment is required, preferably in a customer service role.Excellent English communication skills: Possess exceptional verbal and written English language skills, enabling effective communication with participants and clients
