Publicada: 14.11.2024. Actual hasta: 28.11.2024 Office location: Barcelona (La Sagrera) Customer Service Representative with Russian, Ukrainian & English Salary: to be agreed Summary information Puesto: Customer Service Representative with Russian, Ukrainian & English Área: Staffing/Agencias de Empleo Jornada laboral: completaSexo: indeferenteEmpresa: CPM International Description of the offer Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture! Our Client Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution. What you will be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way Offering an omnichannel service to our consumers via telephone, email, chat, and social media Developing a sound understanding of the products and services offered by our client Embrace our company values and act as a brand ambassador Requirements What skills & experience will you bring to us? Fluent level of Russian/Ukrainian with exceptional grammar and spelling skills High level of English (Both written and spoken) A genuine passion for delivering outstanding customer service Ability to deal with sensitive calls with empathy Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solving Benefits What do we offer? Start date: ASAP Contract: Temporary for sick leave (2-Weeks probation period) Full time: (39 hours/week) Working days/Hours: Monday from 12:00 PM to 8:00 PM; Tuesday, from 1:00 PM to 8:00 PM; and Wednesday to Friday9:00 AM to 5:00 PM. Salary: €17,537.76 gross per year Incentives: Top performance incentives Holidays: 2 days accrued per month / 24 calendar holidays per year Paid bank holidays + 1 extra day in lieu Working from home: For candidates outside of Catalunya Training: 2 weeks of training from Monday to Friday, from 9:00am to 6:00pm Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you! #J-18808-Ljbffr