Publicada: 14.11.2024. Actual hasta: 28.11.2024 Office location: Barcelona (La Sagrera)Customer Service Representative with Russian, Ukrainian & EnglishSalary: to be agreed
Summary informationPuesto: Customer Service Representative with Russian, Ukrainian & English
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indeferente
Empresa: CPM International
Description of the offerWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.
What you will be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional wayOffering an omnichannel service to our consumers via telephone, email, chat, and social mediaDeveloping a sound understanding of the products and services offered by our clientEmbrace our company values and act as a brand ambassadorRequirementsWhat skills & experience will you bring to us? Fluent level of Russian/Ukrainian with exceptional grammar and spelling skillsHigh level of English (Both written and spoken)A genuine passion for delivering outstanding customer serviceAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem solvingBenefitsWhat do we offer? Start date: ASAPContract: Temporary for sick leave (2-Weeks probation period)Full time: (39 hours/week)Working days/Hours: Monday from 12:00 PM to 8:00 PM; Tuesday, from 1:00 PM to 8:00 PM; and Wednesday to Friday 9:00 AM to 5:00 PM.Salary: €17,537.76 gross per yearIncentives: Top performance incentivesHolidays: 2 days accrued per month / 24 calendar holidays per yearPaid bank holidays + 1 extra day in lieuWorking from home: For candidates outside of CatalunyaTraining: 2 weeks of training from Monday to Friday, from 9:00am to 6:00pmReady to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
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