Who We Are CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our client Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers. What's your Mission? Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions. Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively. Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction. Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction. Requirements Your Experience, Our Future Language Proficiency : Fluency in Italian and Spanish with excellent written and verbal communication skills. English Language Skills : Strong English language proficiency (written and spoken). Customer Focus : A genuine passion for helping people and delivering exceptional customer service. Empathy: The ability to understand and respond to customer needs with empathy and compassion. Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently. Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions. Benefits Your Benefits Package Start Date: 6 February 2025 Contract: Permanent (1-month probation period) Position : Customer Service Representative Hours: 20h/week Work Schedule: Monday to Friday from 10:00 am to 14:00 pm Salary: €8,993.33 gross per year Holidays: Paid Bank Holidays 1 Extra Day in Lieu Work Model: 4 days per month at the office / the rest work-from-home (WFH) Training: 3 weeks from Monday to Friday between 10:00 am and 14:00 pm Office Location: Barcelona (La Sagrera) Additional Perks: Career Growth: Ongoing training and development. Well-being Support : Confidential counselling and resources. Perks & Discounts : Exclusive offers and rewards. Health Benefits: Discounted health insurance. Skill Development : LinkedIn learning and certifications. Referral Program: Bring a friend and get a referral bonus. Let's discuss your future at CPM International