Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work.Join us & contribute to a vibrant & innovative culture!Our ClientHome to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world.As a Customer Support Agent, you will:- Handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.- Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.- Put yourself in our customers' shoes, analyze their problems and offer them individual solutions.- Offer an omnichannel service to our consumers via telephone, email, chat, and social media.- Develop a sound understanding of the products and services offered by our client.- Embrace our company values and act as a brand ambassador.RequirementsWhat skills & experience will you bring to us?- A fluent level of German with exceptional grammar and spelling skills.- High level of English (Both written and spoken).- A genuine passion for delivering outstanding customer service.- Ability to deal with sensitive calls with empathy.- Strong administrative skills with a keen eye for detail.- A professional outlook and proactive approach to problem solving.BenefitsWhat do we offer?- Start date: October 18th.- Contract: Temporary 3 months (1-month probation period).- Part-time: (20 hours/week).- Working days/Hours: Monday to Friday (4h per day to be defined between 9h and 16h).- Salary: 9.230,77 euros gross per year.- Incentives: Top performance incentives.- Paid bank holidays + 1 extra day in lieu.- Hybrid work model: 4 days per month at the office/training/rest from home.- Training: 2 weeks training - possibly full time (Mon-Fri, 9h to 18h, 1h lunch, 1 early day).- Office location: Barcelona (La Sagrera).Other Benefits:- Best-in-class people engagement activities and programs.- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.- Employee Assistance Program - Free, confidential, and impartial guidance and support.- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.- Option to sign-up for Discounted Private Health Insurance.- Referral Program - Bring a friend and get a referral bonus.- Access to LinkedIn specialized training & courses.
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