Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work.
Join us & contribute to a vibrant & innovative culture!
Our Client
Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world.
As a Customer Support Agent, you will:
- Handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.
- Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.
- Put yourself in our customers' shoes, analyze their problems and offer them individual solutions.
- Offer an omnichannel service to our consumers via telephone, email, chat, and social media.
- Develop a sound understanding of the products and services offered by our client.
- Embrace our company values and act as a brand ambassador.
Requirements
What skills & experience will you bring to us?
- A fluent level of German with exceptional grammar and spelling skills.
- High level of English (Both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem solving.
Benefits
What do we offer?
- Start date: October 18th.
- Contract: Temporary 3 months (1-month probation period).
- Part-time: (20 hours/week).
- Working days/Hours: Monday to Friday (4h per day to be defined between 9h and 16h).
- Salary: 9.230,77 euros gross per year.
- Incentives: Top performance incentives.
- Paid bank holidays + 1 extra day in lieu.
- Hybrid work model: 4 days per month at the office/training/rest from home.
- Training: 2 weeks training - possibly full time (Mon-Fri, 9h to 18h, 1h lunch, 1 early day).
- Office location: Barcelona (La Sagrera).
Other Benefits:
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program - Bring a friend and get a referral bonus.
- Access to LinkedIn specialized training & courses.
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