Customer Service Representative With High Level Of German

Tasks What do we offer?

Contract: Temporary of 3 months (with 1 month probation period) Working days/hours: Monday to Sunday: 8:00-20:00h rotating schedule, 5 days per week, 2 weekends per month, working model 2 days in the office, 3 at home, fully paid training in the office Salary: 25000€ gross per year Rewards: Multiple performance-based rewards, and discounts on our client products Holidays: 24 days holiday per year Paid bank holidays + 1 extra day in lieu Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home Employee Assistance Program - Free, confidential, and impartial guidance and support Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation Training: 3 weeks / Monday to Friday / full-time / from the office Start date: 5th August What will you be doing?

Providing an exceptional customer experience making sure all needs are met in the form of voice, chat, and email Working alongside the Management Team to meet deadlines and achieve goals Living and breathing the company values; you will be a brand ambassador Becoming an expert on all things New Balance Working in a fast-paced environment and showing off your multi-tasking skills Maintaining a high level of attention to detail and being meticulous & vigilant Personalising the customer experience - finding the right tone for each situation Requirements What are we looking for?

A fluent level of German with strong grammar and spelling skills Previous experience working in a customer-facing environment and a genuine passion for world-class customer service Fearless independence with the ability to think on your feet; there's no finish line to what's possible Being a sporty person (runners, football players, tennis players, hikers...) will be a plus High energy, drive, and a friendly personality Resourcefulness and confidence to take the initiative in a fast-paced environment A strong teamwork ethic and a 'can do' attitude Benefits You will join an innovative company, with a young and multicultural environment. The office is located in La Sagrera, very well connected both by car and public transport, and you will be able to continue boosting your career.

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