.Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture! Our Client Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution. We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. We're Curious: Proactive approach to problem-solving and a "can do" attitude. We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. What you will be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way. Analysing customers' problems and offering them individual solutions. Offering an omnichannel service to our consumers via telephone, email, chat, and social media. Developing a sound understanding of the products and services offered by our client. Embracing our company values and acting as a brand ambassador. Requirements What skills & experience will you bring to us? Fluent level of Danish with exceptional grammar and spelling skills. High level of English (both written and spoken). A genuine passion for delivering outstanding customer service. Ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail. A professional outlook and proactive approach to problem-solving. Benefits What do we offer? Start date: 30th October 2024 Contract: Temporary (3 month contract with 1-month probation period) Part time: 20 hours/week Working days/Hours: Monday to Friday from 11:00 am to 3:00 pm Salary: €8,993 gross per year Incentives: Top performance incentives Holidays: 2 accrued days per month / 24 calendar holidays per year Paid bank holidays + 1 extra day in lieu Hybrid: 4 days per month at the office, the rest working from home Training: 2 weeks of full-time training. Office location: Barcelona (La Sagrera) Other Benefits: Best-in-class people engagement activities and programs. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. Employee Assistance Program - Free, confidential, and impartial guidance and support