Who we are: CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!
Our Client: Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are well-known for their relentless pursuit to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world.
Role Summary: As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.
What you will be doing:
Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way.
Offering an omnichannel service to our consumers via telephone, email, chat, and social media.
Developing a sound understanding of the products and services offered by our client.
Embracing our company values and acting as a brand ambassador.
Requirements:
Fluent level of Danish with exceptional grammar and spelling skills.
High level of English (both written and spoken).
A genuine passion for delivering outstanding customer service.
Ability to deal with sensitive calls with empathy.
Strong administrative skills with a keen eye for detail.
A professional outlook and proactive approach to problem solving.
Benefits:
Start date: 14th October 2024.
Contract: Temporary (3 month contract with 1-month probation period).
Part time: 20 hours/week.
Working days/Hours: Monday to Friday from 11:00 am to 3:00 pm.
Salary: €8,993 gross per year.
Incentives: Top performance incentives.
Holidays: 2 accrued days per month / 24 calendar holidays per year.
Paid bank holidays + 1 extra day in lieu.
Hybrid: 4 days per month at the office, the rest working from home.
Training: 2 weeks of full-time training fully based in the office.
Office location: Barcelona (La Sagrera).
Other Benefits: Best-in-class people engagement activities and programs, ongoing training and development, Employee Assistance Program, Employee Benefits Club, option for discounted private health insurance, referral program.
Ready to Make a Difference? Showcase your talent by sharing your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you!
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