Customer Service Representative With English And Portuguese

Our client is an International Chemical Company with several locations in Europe

Tasks As a Customer Service Representative your key responsibilities will be:

- You will management of all types of Sales Orders, including facilitation of product availability, alternative finding, initiating and/or multi-tint productions, etc.

- You will handling returns orders and issuing credit notes

- You will provide basic technical and product related support for the customers within the daily order handling process.

- You will act as ambassador of e-commerce platforms similar digital ordering tools in order to provide support and an excellent onboarding process.

- You will handling Customers complaints.

- You will focusing on compliance in all transactions.

- You will provide customer care related information to the internal external auditors, as per the requests.

- You will communication with other offices around the world as required for order placement supply.

Requirements You are the person we are looking for if:

- You have experience in customer service in international environments.

- You have experience in standard operating procedures, SLAs and KPIs

- Understanding the life cycle of a PO placement, from start to finish.

- You are proficient in ERP-systems (Microsoft preferred).

- You have experience with CRM systems.

- You have knowledge of the paint sector would be valuable but not required.

- You are able to communicate in a clear and consistent way – both verbally and in writing in English, Spanish and Portuguese

Benefits What is offered:

- Competitive salary + 7% variable.

- A permanent contract, full-time job of 40 hours per week.

- Hybrid work model (work from home 2 days per week).

- Training and internal growth opportunities.

- International working environment.