Experience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:
Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Ensure contractual SLA is maintained.Provide cover for other Agents in their absence, either within the same team or across teams.Understand and comply with administrative duties including holiday, sickness and overtime.Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality, and customer satisfaction.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
Are proficient or bilingual in Swedish and are fluent in English.Have 1 year working experience in Customer Service.Possess working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.Have a good disposition to work in a customer service environment.Can take ownership and progress calls to resolution or escalate calls to resolution.It will be a plus if you have: Experience in the automotive industry.Have working experience with electric vehicles or possess your own.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00.
#J-18808-Ljbffr