Customer Service Representative /Spanish-Speaking/ - From Home

.In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet.Reimagine your career!Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our\ "game-changers.\" We're recognized with awards like\ "World's Best Workplaces,\" \"Best Companies for Career Growth, and\ "Best Company Culture,\" yearafter year.We're on the lookout fora Spanish-speaking Customer Representative (From home) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Customer Representative on our team, you will:Take incoming customer contacts (via telephone, email,chat other automated alerts) and solve users' demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual customersEnsure contractual SLA is maintainedConcentrix is a great match if you:Have a proficient or bilingual level of Spanish and advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills - ability to listen to and understand the customers' needCan take ownership of, and progress calls to resolution or to escalate call to resolutionIt will be a plus if you have:- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plusIf you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role