Description: Agilent inspires and supports discoveries that advance the quality of life.
We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.
Agilent enables customers to gain the trusted answers and insights they seek -- so they can do what they do best: improve the world around us.
Information about Agilent is available at our website.
Located in the city center, the Barcelona office is home to a variety of local and international functions.
One of the key functions in Barcelona is the Customer Operations Center handling quotes, order processing, invoicing, and deliveries for Europe.
Are you passionate about customer experience and ready to delight our customers?
Do you want to work for Agilent Technologies?
We are looking for a proactive and motivated Customer Service Representative for the UK market who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.
This position requires excellent communication and organization skills.
Your primary responsibilities will include:
Booking of assigned ordersOrder managementCustomer service and call handlingManage blocked ordersResolve issues throughout the quote to cash cycleA clear set of priorities and expectations for the job and the company provides a framework for you to innovate new ways of meeting customer needs.
The Customer Service Coordinator is a key role who will interface with customers, Account Managers (AM), Sales Agents, factory/Logistic Centre, and the country Contact Centers to communicate and deliver information.
Your key deliverables will include:
Booking and order management of orders in accordance with Order Acceptance Policies and Service Level AgreementDaily follow-up with Logistics to assure timely delivery, escalate overdue orders, or missing partsCustomer and partner call handling through the IVR (within the established SLAs)Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports)Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on-time deliveries, and revenue maximizationKeep customers advised about their order status – measured through ACX (Agilent Customer Experience Survey): Ease of Placing Order and Ease of Tracking OrderHandle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionQualifications: Require some higher education or specialized training/certification, or equivalent combination of education and experienceLanguage skills: Excellent spoken and written English (another European language is highly appreciated)Strong Customer Focus and Customer-centric mindsetStrong Interpersonal and communication skillsCross-functional/team collaboration skills – ability to work in a teamAbility to multi-task, prioritize, and manage time effectively and improve efficiencyInnovative mindset, always seeking to improve the job and provide solution-oriented feedbackAbility to work under pressure / Positively manage stress that is typical in a customer service environmentAgilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:
Agilent Result BonusStock Purchase PlanHealth insuranceLife/Death insuranceInternal and external training opportunitiesLunch vouchers24 days of vacation plus bank holidaysGym FundingAdditional Details: This job has a full-time weekly schedule.
Our pay ranges are determined by role, level, and location.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Travel Required: No
Shift: Day
Duration: No End Date
Job Function: Customer Service
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