Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Agilent enables customers to gain the trusted answers and insights they seek so they can do what they do best: improve the world around us.
Located in the city center, the Barcelona office is home to a variety of local and international functions. One of the key functions in Barcelona is the Customer Operations Center handling quotes, order processing, invoicing and deliveries for Europe.
Agilent Spain has been ranked as a top workplace and received the Great Place to Work certification. This recognition is awarded to those organizations dedicated to encouraging an inclusive and quality work environment for all.
Are you passionate about customer experience and ready to delight our customers and want to work for Agilent Technologies?
We are looking for a proactive and motivated Customer Service Representative for the Nordic market who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.
Your primary responsibilities will be:
Booking of assigned ordersOrder managementCustomer service and call handlingManage blocked ordersResolve issues throughout the quote to cash cycle.A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs. The Customer Service Coordinator is a key role who will interface with customers, Account Managers (AM), Sales Agents, factory/Logistic Centre and the country Contact Centers to communicate and deliver information.
Your key deliverables:
Booking and order management of orders in accordance with Order Acceptance Policies and Service Level AgreementDaily follow up with Logistics to assure timely delivery, escalate overdue orders or missing partsCustomer and partner calls-handling through the IVR (within the established SLAs).Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports)Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on-time deliveries and revenue maximization.Keep customers advised about their order status measured through ACX (Agilent Customer Experience Survey): Ease of Placing Order and Ease of Tracking OrderHandle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionQualifications
Require some higher education or specialized training/certification, or equivalent combination of education and experience.
Language skills: English and Swedish, Danish or Norwegian.Strong Customer Focus and Customer-centric mind-setStrong Interpersonal and communication skillsCross function/team collaboration skills ability to work in a teamAbility to multi-task, prioritize, and manage time effectively and improve efficiencyInnovative mindset, always seeking to improve the job and provide solution-oriented feedbackAbility to Work Under Pressure / Positively manage stress that is typical in a customer service environmentAgilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:
Agilent Result BonusStock Purchase PlanHealth insuranceLife/Death insuranceInternal and external training opportunitiesLunch vouchers24 days of vacation plus bank holidaysGym FundingAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required
Schedule: Full time
Shift: Not specified
Duration: No End Date
Job Function: Customer Service
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