.DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.Agilent enables customers to gain the trusted answers and insights they seek so they can do what they do best: improve the world around us.Located in the city center, the Barcelona office is home to a variety of local and international functions. One of the key functions in Barcelona is the Customer Operations Center handling quotes, order processing, invoicing and deliveries for Europe.Agilent Spain has been ranked as a top workplace and received the Great Place to Work certification. This recognition is awarded to organizations dedicated to encouraging an inclusive and quality work environment for all.Are you passionate about customer experience and ready to delight our customers? We are looking for a proactive and motivated Customer Service Representative for the DACH market who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.This position requires excellent communication and organizational skills.Your primary responsibilities will be:Booking of assigned ordersOrder managementCustomer service and call handlingManage blocked ordersResolve issues throughout the quote to cash cycle.The Customer Service Coordinator will interface with customers, Account Managers (AM), Sales Agents, factory/Logistic Centre, and the country Contact Centers to communicate and deliver information.Your key deliverables:Booking and order management of orders in accordance with Order Acceptance Policies and Service Level AgreementDaily follow up with Logistics to assure timely delivery, escalate overdue orders or missing partsCustomer and partner calls-handling through the IVR (within the established SLAs).Guarantee compliance with Order acceptance policy and updating of Business/Audit control reportsMeeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing and on-time deliveries.Keep customers advised about their order status measured through ACX (Agilent Customer Experience Survey).Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionQualificationsSome higher education or specialized training/certification, or equivalent combination of education and experience.Language skills: Fluent English and German. Additional French would be a plus
