Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the trusted answers and insights they seek - so they can do what they do best: improve the world around us.
Located in the city center, the Barcelona office is home to a variety of local and international functions. One of the key functions in Barcelona is the Customer Operations Center handling quotes, order processing, invoicing and deliveries for Europe.
We are looking for a proactive and motivated Customer Service Representative for the DACH market who will be part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. This position requires excellent communication and organization skills.
Your primary responsibilities will be: Booking of assigned orders Order management Customer service and call handling Manage blocked orders Resolve issues throughout the quote to cash cycle. Interface with customers, Account Managers (AM), Sales Agents, factory/Logistic Centre and country Contact Centers to communicate and deliver information. Your key deliverables: Booking and order management of orders in accordance with Order Acceptance Policies and Service Level Agreement Daily follow up with Logistics to assure timely delivery, escalate overdue orders or missing parts Customer and partner call handling through the IVR (within the established SLAs). Guarantee compliance with Order acceptance policy and update Business/Audit control reports Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing and on-time deliveries. Keep customers advised about their order status – measured through ACX (Agilent Customer Experience Survey) Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Qualifications Some higher education or specialized training/certification, or equivalent combination of education and experience. Language skills: English and German. French would be a plus. Strong Customer Focus and Customer centric mindset Strong Interpersonal and communication skills Cross function/team collaboration skills Ability to multi-task, prioritize, and manage time effectively Innovative mindset, always seeking to improve the job and provide solution-oriented feedback Ability to work under pressure Agilent offers a competitive compensation and benefits package, including:
Agilent Result Bonus Stock Purchase Plan Health insurance Life/Death insurance Internal and external training opportunities Lunch vouchers 24 days of vacation plus bank holidays Gym Funding Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required No
Schedule Full time
Shift Day
Duration No End Date
Job Function Customer Service
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