PORTWEST, a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of Customer Service Representative with Portuguese in our offices in Errentería, closed to San Sebastián.
Portwest is one of the fastest growing workwear companies in the world currently employing over 5,300 staff worldwide, with customer service staff in over 130+ countries and 11 Global warehouses in UK, Ireland, Italy, Poland, Spain, UAE, USA and Australia.
We design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities.
JOB TITLE: Customer Service Representative
EMPLOYMENT STATUS: Full-time
REPORTS TO: Customer Service Team Leader
JOB SUMMARY:
As Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region.
This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate.
OVERVIEW OF DUTIES & RESPONSIBILITIES: Assist Portwest customers in a specific region with general queriesRespond to all queries in a timely fashion in accordance with agreed KPIsProvide proactive updates to customers on their issues and use communication skills to minimise the occurrence of delaysUtilise a range of communication mechanisms such as telephone, email and online systems to collaborate with internal and external stakeholdersUpdate internal systems with record of customer interactions, communications and complaintsCommunicating and coordinating with colleagues as necessaryProvide feedback on efficiency of customer service processGather intel on common flaws or problems and co-ordinate feedback to relevant department to stop future issues from happening REQUIREMENTS: Previous customer service experience (e.g., retail, hospitality, call centers).Fluency in Portuguese is essential, both written and spoken.Good level of English is desirable.Strong I.T.
skills in Microsoft Word, Microsoft Excel, Email and experience using other internal systemsExperience working with customersPositive and proactive attitude
Portwest do not support visa sponsorship for this role.
Applicants must have a right to work and must fulfil any relevant visa / work permit requirements in the relevant jurisdiction.
Portwest are an equal opportunity employer.
All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.
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