Job Title: Customer Service Representative (Polish-speaking) - On-site - Part-time TE03
Job Description Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.
What you will do in this role Handle inbound calls from customers (via phone, email, voice email, chat, whatsapp, RRSS or other communication channels) and resolve user requests. Record call details in call management systems and provide response and resolution within the SLA. Keep informed of product and service updates by showing expertise to serve customers. Escalate potential service issues to the management team. Ensure that the contractual SLA is maintained. Your qualifications Proficient or bilingual in Polish and fluent in English. Spanish is a plus. User level computer skills in Windows/MS Office. Customer service skills: ability to listen and understand the needs of customers. Ability to take ownership of calls and progress to resolution or escalate the call to resolution. Excellent oral and written communication skills. What's in it for you Part-time 20 hours/week temporary contract: Monday to Friday from 09.00-13.09 or 13.00-17.00. Salary of 9,400 euros gross/year + up to 600 euros gross/year bonus. Central location in Barcelona. Bring-a-friend (referral) bonus opportunities. Full paid training on the company and the project you'll be working on. Career development programs and specialized courses. Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Location: ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements: English, Polish, Spanish
Time Type: Part time
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