DescriptionGROWING WHAT MATTERS STARTS WITH YOU. Corteva Agriscience, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose every day by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world-class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.#GrowWhatMattersWe're hiring a Customer Service Representative. Learn how you can be our voice in the conversation about the future of agriculture.The Customer Service Representative (CSR) provides exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources.You Will Be Part of Growing TeamThe CSR interfaces with customers and coordinates with multiple business and functional partners to deliver exceptional service to customers and contributes to AgCo business success. The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives to the customer at the correct time, with the correct product, with the correct equipment and correct paperwork. In the event of a service failure, the CSR initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer.It is expected that the CSR knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.Your Challenge:Order Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills.Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.Reporting, Metrics, Audits: supports Sales and overall Business by providing appropriate Customer, Sales, Invoice Accuracy, Customer Complaints, Speed-of-Resolution; regularly obtains customer feedback to continuously improve service delivery.
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