Customer Service Representative (Italian-speaking) - Hybrid Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role Take incoming user requestsSolve requests/incidents that require a higher level of technical knowledgeSolve requests/incidents related to more specific products/apps like Soundtouch & Bose MusicMaintain knowledge and expertise associated with applications specific to UsersProactively update customers with status and resolution progressConcentrix is a great match if you: Are proficient or bilingual in Italian and have an advanced level of EnglishHave excellent customer care skillsHave high IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual productsAre Windows and Mac environment literateHave 1 year in a customer service environment, preferably technical supportHave excellent customer care knowledge and awarenessHave good communication and team skills, flexibility, and stress resistanceIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time 39 hours/week permanent contract: Monday to Friday, from 09.00 to 18.00Salary 18,100 euros gross/year + up to 1,900 euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs and specialized coursesExperience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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